Affects Version/s: neoStampa 8, all versions. neoStampa 9 is unaffected.
ProblemSometimes, Windows Update will delete the color engine neoStampa uses to process colors (Adobe CMM) and there's a noticeable difference between the color results from one day to the next. On later versions of neoStampa 8 (8.3) there's a warning when this happens, but on older version you'll only notice the change in colors.
To check if you're experiencing this issue, please open neoStampa and go to Edit | Preferences. Click on Color Management and check if the Color Engine is Adobe CMM. If it's not, this is the cause of the change of color you're experiencing.
There are two major ways of solving this issue:
- Download and install Adobe CMM module. Please be aware that Adobe has ceased to maintain and update this module, so this solution might disappear in the near future.
- Download and reinstall neoStampa. Please check the version you're using on Help | About neoStampa 8 and reinstall the same version to avoid licensing issues.
If you need more guidance about this issue or you want to check up to which version of neoStampa your license allows you to update, please contact our Support Center indicating your issue and you license number.