Applications crashing can be frustrating, but we will do everything we can to try and help you out. To help get to the root cause, we may ask you to send us the crash logs from your computer.
Complete these steps in macOS:
Crash Error Screen is Still Open
If the application just crashed and the Crash Error window is still open, follow these steps:
1. In the Crash Error window, select 'Report'.
2. Inside the report, copy the text.
3. Create a text document and name it 'Crash Log Report'.
4. Paste the diagnostic report into the text document.
5. Save the Crash Log Report document to your computer.
6. Send the report document to our Support team, and we will take it from there!
Crash Error Screen is Closed
If you closed the crash report or just missed it the first time, complete these steps:
1. Select the Spotlight Search bar icon in the top right corner of your screen.
2. When the Spotlight Search bar loads, type 'Console'.
3. Select Console in your search results.
4. When the Console window loads, select 'Crash Reports'.
5. Select the app at the date and time of your crash.
6. Inside the report, copy the text.
7. Create a text document and name it 'Crash Log Report'.
8. Paste the diagnostic report into the text document.
9. Save the Crash Log Report document to your computer.
10. Send the report document to our Support team, and we will take it from there!