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Knowledge base
FAQs
Activation
5
Request a trial license and get registered
How to apply XDAT (offline) application license activation
Activation with not valid dongle despite license being up to date (error -14)
Most common activation error codes & messages
Where to find neoCatalog activation Dongle or UUID number
Troubleshooting
4
Troubleshooting Registration Verification Code on Form Submission in neoTextil
neoTextil Panel shows demo (TRY) label when activation exists
Activation Folder Permission (error - 5000, 999 or - 9999)
Licenses loading in neoTextil takes too long when unplugging dongle
neoStampa
Getting Started with neoStampa Delta
8
How to install neoStampa
Features and Compatibility
How to install printer drivers
neoStampa View and Properties
What are the neoStampa application preferences
View all 8
RIP & Print Management
3
RIP Options
neoStampa's Printing Job Queue
Hot Folders Configuration in neoStampa
Printer Scheme Configuration
4
What is the Printer Scheme Manager
How to import printing schemes
How to import a new ICC profile
How to set up a printer for filming
Print Document Management
9
Cropping and Tiling of print objects
Print Job in Rapport Printing Mode
Create print mosaics of print objects
How to setup Crop and Registration marks
Setup of Print document information
View all 9
Color Management and Variations
5
Generation of Color Variations Charts
How to print RGB color variation charts from neoStampa
Applying Input and Proofing ICC profiles into print document
Color Adjustments Filters
Channel colors of Multichannel files (DCS Files)
Color Replacement
6
How to work with Color Replacement
Importation of CSV into Direct Color Table in neoStampa
Format specifications of the CSV for color replacement file
Adding Device Ink Colors into Spot colors replacement file
Inedit Device Color Library
View all 6
DTG and DTF printing
5
DTG Printing Mode
How to calibrate a DTG printer
How to calibrate a DTF printer
No Transparency in TIFF files when open in neoStampa DTG
How to set Cobraflex printer in neoStampa
PDF and AI printing
4
PDF document options
Increase PDF rendering speed on neoStampa Delta
Embedded typography in PDF is not loaded in printing
Fonts in PDF file are replaced when loaded on neoStampa
Film-Separation printing
2
Film-Separation Creation
How to do film calibration
Print Server
13
Start working with Print Server
Print Server as default neoStampa printing queue
Print Server as remote printer
Print Server Configurations and Settings
Print Jobs Load and Rip Print Server
View all 13
Calibration Wizard
11
Tips before starting with new Calibration
How to make new printer calibration
How to print and measure Ink Limit, Linearization and Profiling targets
How to evaluate the Ink Limit test chart
How to handle Ink Limit on Sublimation Calibration with low gram paper
View all 11
Calibration Settings
6
How to work with Double Inks
What is Smooth Stochastic as Dithering type
Droplet size calculations
How to calibrate with fluorescent inks (integrated with gamut)
How to calibrate with fluorescent inks (as Spot inks)
View all 6
Printing Cost and Consumptions
12
Getting started with Control Center
How to connect neoControl data source in Control Center
How to create Consumables in Control Center
What is shown in Control Center Statistics view
How to publish new colorway from Control Center to neoCatalog
View all 12
Printing History
3
How to work with Printing History
How to work with Print Server Queues in Control Center
Reprinting Archived Print Jobs
Spectrophotometers
8
Barbieri SpectroLFP Calibration
Barbieri SpectroLFPqb on Calibration Wizard
Barbieri SpectroPad Calibration
ColorScout A CM2600D Calibration
Konica Minolta FD-7 Calibration
View all 8
Troubleshooting
10
Pages are not split into multiple jobs
Files canceled while processing
How to recover measurement from Calibration Wizard crash
i1 Device flashes yellow light
The spectrophotometer is not detected
View all 10
Release Notes
2
Release Notes nS v10.2
Release Notes nS v10.1
neoTextil
Getting Started with neoTextil
6
Installation of neoTextil
Custom installation of neoTextil
Manual Installation of neoTextil
Update Notification for new version
Start modules with nT neoTextil Panel
View all 6
Features and Compatibility
11
Features and Compatibility - nT Colorations
Features and Compatibility - Step&Repeat Pack
Features and Compatibility - nT Masquerade
Features and Compatibility - nT Virtual Vision
Features and Compatibility - nT Multicomia
View all 11
Coloring
11
How to create new colorways
How to calculate channel coverage data with nT Coverage
Hybrid colorways in Colorations
Colorway Options
Colorway's channel options
View all 11
Color Libraries
11
How to open color libraries
How to search colors in color library
How to create new color libraries
How to create new colors in color libraries
Why gradient color is not applied in one printer colorway
View all 11
Measuring Colors with Device
2
How to measure colors with a spectrophotometer
No colors are measured with SpectroPAD measurements in Scan Mode
Repeating
7
How to work with nT Step&Repeat Panel
How to work with plug-in nT Rapport
How to work with plug-in nT Repeat and Repeat View
Why Step&Repeat panel shows the same value in all fields
Gaps between repeats are not filled with color on nT Repeat
View all 7
Separating
5
Getting Started with nT Masquerade
How to use channel masks in nT Masquerade
Getting Started with nT Multicomia
How to manage Separation, Filters, and Curves in nT Multicomia
How to make trapping on channels in nT Trapping
Virtual Simulating
8
Creation of paths and channels in Photoshop
How to create new simulation grid panels
How to use groups in panels
How to link panel textures in simulation panels
How to create one simulation with texture or color
View all 8
Printing colorways
10
How to export print documents
How to setup coloration print page with layouts
How to setup coloration print page with templates
Sample Colorations Layouts and Templates
How to use nT Job Queue Panel to generate documents
View all 10
neoTextil with neoCatalog
5
nT Colorations working with neoCatalog
How to work with nC neoCatalog Panel connected to neoCatalog Web
Cannot publish colorways from Colorations
Publish colorways from Colorations to neoCatalog - Possible Errors
Generating Accurate Colorway Previews - How to Handle Missing Profiles
nT Layouts and iData
8
Customizations of nT Layouts & Templates
How to show image data in the technical card
How to add status name and color in colorway with layout and technical card
How are the colorways comments visible
How to see the image scale and size information
View all 8
Troubleshooting
10
How to install neoTextil 9 UXP Panels in Creative Cloud with error 'Failed to install, status = -151!'
neoTextil installer is not showing destination Photoshop directory
Error -20 - nT Colorations can't open color library
Error -36 Related to Profiles
Error -108 Opening PANTONE® Color Libraries in System Language
View all 10
Default keyboard shortcuts
4
Keyboard Shortcuts - nT Colorations
Keyboard Shortcuts - nT Virtual Vision
Keyboard Shortcuts - nT Masquerade
Keyboard Shortcuts - nT Multicomia
Release Notes
13
Release Notes nT v9.0
Release Notes nT v8.12
Release Notes nT v8.11
Release Notes nT v8.10
Release Notes nT v8.9
View all 13
neoCatalog
Getting Started with neoCatalog Server
9
How to invite users to neoCatalog
Start a new login session in neoCatalog
Design Searching and Navigation
Design and Colorway viewing options
How to register devices and apps in neoCatalog
View all 9
User Management
7
Users and Groups Management
User Privileges Management
How to work with groups of users
How to get Designers (Users) to own designs
How to have only admins modify keywords in design information
View all 7
Importations and Data
7
Import designs in neoCatalog
Another File Section in neoCatalog
How to import designs with a folder
Design Attachments
Reset design files in neoCatalog
View all 7
Designs and Colorways
10
New Colorways in neoCatalog
How to create new colorways colors
New Random Colorways creation
New digital colorway from import
How to update digital colorway in neoCatalog
View all 10
Simulations in neoCatalog
7
Simulations Objects Management
How to make simulations on one model object
Working with Simulations Group Categories
Export Simulations
How to update simulation object file
View all 7
Download and Exportation
8
How to generate and send print files from the Print option
QuickPrint Presets Management
Configuration of Print Server's in Management
QuickPrint Scenarios Management
Download File and XCM
View all 8
Requests Orders
10
How to enable Request Orders and Shopping cart features
Request Order Management
How to create Requests Orders
How to manage Request Orders
How to use the Shopping Cart
View all 10
Administration Management
9
Application Modules
How to create color libraries in neoCatalog
Custom Fields and Custom Dialogs Management
User Notifications - How to receive notifications for activities
Fabric Type Management
View all 9
Administration Preferences
9
Setup of categorization options
How to tag designs with Clarifai AI™
E-mail Server Settings
Setup of Watermarks in Previews and Files
Customize Preview Style
View all 9
Admin Guide for Server Version
10
neoCatalog Server version installation in Windows Server
Configuration Wizard for neoCatalog setup
neoCatalog does not start after installation in Windows
Start neoCatalog Server application instances from JavaMonitor
Enable HTTPS for neoCatalog Server
View all 10
Troubleshooting for Server Version
9
neoCatalog: Emails do not arrive
Shares does not arrive - Amazon S3 region for older neoCatalog installation
"Download Design" goes to login screen instead of downloading
Download attachment with exotic name does not use the original file name
Missing profile sRGB IEC61966-2.1.icm
View all 9
Admin Guide for Desktop App
6
Download and install neoCatalog App
Create and share neoCatalog App
neoCatalogs App Preferences
Migrate/Copy neoCatalog App in a new computer
neoCatalog Standalone - URL or IP connection?
View all 6
Troubleshooting for Desktop App
4
neoCatalog Standalone does not auto-update to release or beta
Cannot login after creating neoCatalog (Standalone)
neoCatalog Standalone shows black screen
Why I cannot print to network printers from neoCatalog Standalone app?
Release Notes
19
Release Notes nC v3.16
Release Notes nC v3.15
Release Notes nC v3.14
Release Notes nC v3.13
Release Notes nC v3.12
View all 19
neoMatch
Getting Started with neoMatch
3
How to install and activate neoMatch
Preferences and Settings
How to connect the spectrophotometer to measure color
Measurement Settings with Spectrophotometers
7
Device Stability test
Measurements with X-Rite i1 Pro® models
Measurements with X-Rite eXact®
Measurements with Barbieri SpectroPad®
Measurement with Barbieri Spectro LFP qb®
View all 7
Creation of Color Libraries
8
Calibration of new color libraries
Calibrate a color library for neoStampa
Match gradients between printers
Create and import a list of colors
Import customized color libraries
View all 8
Color accuracy
3
How to proof one ICC profile
Inedit Test and Delta Checker Colors
How to convert CIE of colors
neoMatch connected with neoCatalog
3
How to link neoMatch with neoCatalog
How to import neoCatalog color libraries
How to publish colors to neoCatalog libraries
Troubleshooting
1
Sending neoMatch crash logs to Support
Release Notes
1
Release Notes nM v.2
Integration Resources
neoRipEngine XML Structure
2
neoRipEngine v2.10
How adjust the direction when dealing with design rotations with half-drop designs
neoCatalog REST API
1
neoCatalog REST API v1.6.5
XML Layouts Guide
4
How to build a layout
Layout Customisations for XML and TJB
Why the Interpolation Method matters
Cannot generate print with layout that uses QR code
Support Team (internal)
Tickets Support
1
Tickets to Comment
