Exporting PDFs directly using the "Download PDF" option in neoCatalog can cause the application to become unresponsive, resulting to the Proxy error. Please follow the steps below to avoid blocking the application:


1. Unblock neoCatalog

If neoCatalog becomes blocked, restart the application or the server to restore functionality.


2. Use the Email Option Instead

Once neoCatalog is restarted and the user logs in:

  1. Go to the Gallery.

  2. Click on “Print”.

  3. Click on “Send per email”.

(Watch this demo video)



3. Retrieve the PDF via Email

  • The user will receive an email with a Download button.

  • If the email is not received, check the Spam or Junk folder.