Issue

When opening or printing a document, the error pops-up:

neoRipEngine Error nRet=0, iError=0, Size=1, ySize=-2045, outSize=-28630


Cause

This error arises when the media width set surpasses the maximum width that the printer can accommodate. It is often encountered with PrintExp-compatible printers.


Solution

  1. Access the Document section in the Properties bar of neoStampa.

  2. Verify the Media Width setting.

  3. Adjust the width to a permissible value.

  4. Save the print scheme and resend the job.


Need More Help?

If the error continues after adjusting the media width, contact Technical Support and provide:

  • neoStampa version
  • Printer model
  • Print scheme
  • Configured media width