Troubleshooting

Solution articles for common neoStampa problems.

Files cancelled while processing
Problem When jobs are sent to print, process stops halfway and doesn't finish. Solution This problem can be due to different causes. One of th...
Wed, 11 May, 2022 at 12:07 PM
How to recover measurement from Calibration Wizard crash
Problem While measuring the Calibration Wizard crashes. How can i recover my last measurements? Solution After the error, if Calibration Wizard crashes,...
Wed, 22 Jun, 2022 at 5:16 PM
i1 Device flashes yellow light
Problem When connection device, it is flashing yellow light. Solution The i1 device must be run with application i1 Diagnostics to check the stability...
Wed, 22 Jun, 2022 at 5:16 PM
The spectrophotometer is not detected
Problem Although the spectrophotometer is connected to the computer and properly set up on calibration Wizard menu, we get a warning that it's not con...
Wed, 22 Jun, 2022 at 5:18 PM