Troubleshooting

Solution articles for common neoStampa problems.

Pages are not split in multiple jobs
Problem I have loaded a job file that is out of the page size range, so I have my job split into multiple jobs. What can I do? Solution In some cas...
Mon, 26 Sep, 2022 at 5:03 PM
Files cancelled while processing
Problem When jobs are sent to print, process stops halfway and doesn't finish. Solution This problem can be due to different causes. One of th...
Wed, 11 May, 2022 at 12:07 PM
How to recover measurement from Calibration Wizard crash
Problem While measuring the Calibration Wizard crashes. How can i recover my last measurements? Solution After the error, if Calibration Wizard crashes,...
Wed, 22 Jun, 2022 at 5:16 PM
i1 Device flashes yellow light
Problem When connection device, it is flashing yellow light. Solution The i1 device must be run with application i1 Diagnostics to check the stability...
Wed, 22 Jun, 2022 at 5:16 PM
The spectrophotometer is not detected
Problem Although the spectrophotometer is connected to the computer and properly set up on calibration Wizard menu, we get a warning that it's not con...
Wed, 22 Jun, 2022 at 5:18 PM
Unicode fonts for Asian languages in neoStampa
version: neoStampa 9 and 10 Problem In neoStampa when using files that contain asian characters and using some fonts in Printing Informations and Statist...
Wed, 4 Aug, 2021 at 1:07 PM
Allow neoStampa components through firewall in PC
Problem When I search for Control Center in remote computer, then the connection is refused. Solution 1. First you need to know the IP address of t...
Thu, 12 May, 2022 at 4:11 PM
How to inspect the browser for Control Center console log
Since Control Center is a web app, abnormal operations can be found in the browser log as highlit text lines detailing the reason for the failure. That info...
Wed, 19 Oct, 2022 at 3:31 PM