Troubleshooting
Solution articles for common neoStampa problems.
Problem I have loaded a job file that is out of the page size range, so I have my job split into multiple jobs. What can I do? Solution In some cas...
Mon, 26 Sep, 2022 at 5:03 PM
Problem When jobs are sent to print, the process stops halfway and doesn't finish. Solution This problem can be due to different causes. One o...
Wed, 28 Dec, 2022 at 1:26 PM
Problem While measuring the Calibration Wizard crashes. How can i recover my last measurements? Solution After the error, if Calibration Wizard crashes,...
Wed, 22 Jun, 2022 at 5:16 PM
Problem When connection device, it is flashing yellow light. Solution The i1 device must be run with application i1 Diagnostics to check the stability...
Wed, 22 Jun, 2022 at 5:16 PM
Problem Although the spectrophotometer is connected to the computer and properly set up on calibration Wizard menu, we get a warning that it's not con...
Wed, 22 Jun, 2022 at 5:18 PM
Problem With 2 neoStampa on 2 different servers, the operators don't have access to the server, in case these pc make restart there are some notices f...
Fri, 13 Jan, 2023 at 3:58 PM
version: neoStampa 9 and 10 Problem In neoStampa when using files that contain asian characters and using some fonts in Printing Informations and Statist...
Wed, 4 Aug, 2021 at 1:07 PM
Problem When I search for Control Center in remote computer, then the connection is refused. Solution 1. First you need to know the IP address of t...
Thu, 12 May, 2022 at 4:11 PM
Since Control Center is a web app, abnormal operations can be found in the browser log as highlit text lines detailing the reason for the failure. That info...
Wed, 19 Oct, 2022 at 3:31 PM