Problem

When attempting to open CP5 in neoStampa, you may encounter an issue where the software cannot load the source files, and an error message stating "Error: source files not found 'path'" is displayed.


Reason

This issue can occur for the following reasons:


  • File Path Dependency:  CP5 files store absolute paths to the source files. If the source file is stored on one disk (e.g., Disk X) and the CP5 file is saved on another disk (e.g., Disk Y), opening the CP5 file on another PC can result in the software failing to locate the source file.


  • User Profile Mismatch: The CP5 files may have been saved under a specific user profile on one computer. If the neoStampa application is launched under a different user, such as an administrator, the application cannot establish the necessary link to the source files due to user-specific access permissions and settings.


Solution

Option 1: Save Files Consistently

  1. Ensure both the source file and the CP5 are stored on the same disk before creating the CP5 file.
  2. When sharing the CP5 file, maintain the same disk and folder hierarchy on all systems.


Option 2: Rename Disks to Match the Original Path

  1. On the target PC, rename the disk where the source file is stored to match the disk name used on the original system. For example, if the original system used Disk X, rename the target disk from Y to X.


Option 3: Match User Profiles

  1. Log in with the same user profile under which the CP5 files were initially saved.
  2. Restart neoStampa to re-establish the connection to the source files.

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