2. Troubleshooting
valid for neoTextil 9 If you encounter issues with the trial license registration, follow these steps: Step 1: New registration for dongle or UUID ...
Tue, 11 Jun, 2024 at 11:35 AM
Problem 1 Even the activation exists, the panel shows the "TRY" label which indicates that neoTextil is not activated. When clicking on it, the a...
Thu, 20 Apr, 2023 at 12:07 PM
Problem The "Licenses..." button in the nT Activation Manager takes too long to load its content when plugging and unplugging the dongle. How...
Tue, 2 May, 2023 at 11:41 AM
If you're experiencing license activation errors with permission problems after updating neoCatalog, it can be frustrating and time-consuming to resolve...
Thu, 3 Oct, 2024 at 4:08 PM
For more information, please contact sales@inedit.com. In case of doubt or for further information, please contact Inèdit Technical Support. Here is t...
Wed, 28 Jun, 2023 at 1:52 PM
Problem When an activation file or code is applied in the Activation Manager, it returns the notification that the activation is not valid or Generic error...
Tue, 11 Jun, 2024 at 3:42 PM
Activation Errors - 5000, 999, or - 9999 are user permission errors and occur even with administrator permissions. It is required to change the permissions ...
Mon, 15 May, 2023 at 11:03 PM
Problem When connecting the device, it is flashing yellow light. Solution The i1 device must be run with the application i1 Diagnostics to check the s...
Thu, 18 May, 2023 at 8:40 AM
Issue During the license activation process, one of the following error messages appears: Error 1 Error: File format 'C:\Users\Public\Documents\ne...
Wed, 1 Jul, 2026 at 1:50 PM
Issue In rare cases (approximately once every few thousand installations), the software may display the following error: This occurs when two dongles...
Tue, 14 Jul, 2026 at 10:28 AM