Troubleshooting

neoTextil installer is not showing destination Photoshop directory
In case the installer is not showing the desired destination Photoshop directory, it is recommended to check installer logs to provide Developers with broad...
Thu, 1 Jun, 2023 at 10:11 AM
Error -20 - nT Colorations can't open color library
This error is caused by wrong permissions in the color library folder of neoTextil: macOS: /Users/<USER>/Documents/neoTextil/ColorLibraries Window...
Fri, 29 Sep, 2023 at 1:51 PM
Error -36 Related to Profiles
Possible Causes Missing or Corrupted Profile: The required profile for a specific application or system function may be missing or corrupted. Outdated Pr...
Mon, 13 Nov, 2023 at 9:58 AM
Error -108 Opening PANTONE® Color Libraries in System Language
Problem  Users encounter error -108 when attempting to open PANTONE® Color Libraries. This issue is particularly prevalent when the system language is not ...
Fri, 10 Nov, 2023 at 1:02 PM
Design breaks when zooming and moving it from nT Colorations
Affects version: 8.0.X How to reproduce the problem - Define a screen organization in which your main screen is the one of your macBookPro (smaller) an...
Thu, 1 Jun, 2023 at 9:37 AM
Photoshop preference that blocks loading extensions Panels
Photoshop has one preference to disable load of extensions: If the last check is not checked, then the extensions menu is disabled. This will bl...
Fri, 29 Sep, 2023 at 1:48 PM
Module font is cropped with different screen resolution in Windows
Affects Version/s: 8.0, 8.1 Problem The font size of plug-ins is cropped and fields are hidden when changing the screen resolution in Windows.  Solut...
Thu, 1 Jun, 2023 at 11:38 AM
neoTextil fails to generate document in Ps in Windows 10 using different languages system
Affects Version/s: 8.3 Problem Having a system in another language (Spanish, German, etc.) fails to generate documents in Photoshop.  Solution ...
Thu, 1 Jun, 2023 at 10:00 AM
Performance loss in Windows with low PC
Problem nT Colorations crashes after the regular performance (one design, coloring, export, close, and repeat). Solution The reason could be the usage...
Thu, 1 Jun, 2023 at 9:52 AM