Troubleshooting

Module font is cropped with different screen resolution in Windows
Affects Version/s: 8.0, 8.1 Problem Font size of plug-ins is cropped and fields are hidden when changing the screen resolution in windows.  Solution ...
Mon, 10 Oct, 2022 at 12:08 PM
neoTextil installer is not showing destination Photoshop directory
In case the installer is not showing the desired destination Photoshop directory, it is recommended to check installer logs to provide Developers with broad...
Mon, 10 Oct, 2022 at 12:06 PM
neoTextil crash in Windows
Applications crashing can be frustrating, but we’ll do everything we can to try and help you out. To help get to the root cause, we may ask you to send us ...
Mon, 10 Oct, 2022 at 12:38 PM
neoTextil fails to generate document in Ps in Windows 10 using different languages system
Affects Version/s: 8.3 Problem Having system in another language (spanish, german .etc) fails to generate document in Photoshop.  Solution The re...
Mon, 10 Oct, 2022 at 11:50 AM
Performance loss in Windows with low PC
Problem nT Colorations crashes after the regular performance (one design, coloring, export, close, and repeat). Solution The reason could be the usage...
Mon, 10 Oct, 2022 at 12:10 PM
Photoshop preference that blocks loading extensions (panels)
Photoshop has one preference to disable load of extensions: If the last check is not checked, then the extensions menu is disabled. This will blo...
Mon, 10 Oct, 2022 at 11:54 AM
Design breaks when zooming and moving it from nT Colorations
Affects version: 8.0.X How to reproduce the problem - Define a screen organisation in which your main screen is the one of your macBookPro (smaller) and ...
Mon, 10 Oct, 2022 at 12:04 PM