Troubleshooting

"Download Design" goes to login screen instead of downloading
Problem When clicking on "Download Design", it goes to the login screen instead of the downloading one: Solution Change the permissions of...
Thu, 14 Jul, 2022 at 1:35 PM
Shares does not arrive - Amazon S3 region for older neoCatalog installation
Problem Sharing samples, galleries and sending Layout PDF are using amazon cloud service (AWS) with eu-west-3 in older neoCatalog installations (version un...
Thu, 14 Jul, 2022 at 3:21 PM
Download attachment with exotic name does not use the original file name
When files in Attachments have names like 테스트 인쇄 파일 일본어.tif and we try to download one of them, then it might not be dowloaded with its origin...
Tue, 19 Jul, 2022 at 11:00 AM
The "log4shell(CVE-2021-44228)" vulnerability problem
The Simple Logging Facade for Java (SLF4J or log4j) is a tool used by neoControl and neoCatalog to generate their logs. We were asked by Sublitex for ad...
Tue, 19 Jul, 2022 at 11:08 AM