Troubleshooting for Server Version
Problem It is possible to send e-mails successfully from my neoCatalog but in fact, the e-mails do not arrive. There are times that the error is return...
Mon, 7 Nov, 2022 at 6:05 PM
Problem When clicking on "Download Design", it goes to the login screen instead of the downloading one: Solution Change the permissions of...
Thu, 14 Jul, 2022 at 1:35 PM
Problem Received emails from neoCatalog in Outlook or Windows based email applications have missing buttons and logos. Solution We have added the UR...
Mon, 7 Nov, 2022 at 6:05 PM
Problem When I start and log in neoCatalog and then I start the nC neoCatalog Panel, I get a "No neoCatalog found." message so I do not see a...
Mon, 26 Jul, 2021 at 1:56 PM
from version 3.5 Problem Can happen two different things: The email of shared Sample Page is not received. It appears some message that the page canno...
Fri, 26 Nov, 2021 at 10:12 AM
Problem Sharing samples, galleries and sending Layout PDF are using amazon cloud service (AWS) with eu-west-3 in older neoCatalog installations (version un...
Thu, 14 Jul, 2022 at 3:21 PM
When files in Attachments have names like 테스트 인쇄 파일 일본어.tif and we try to download one of them, then it might not be dowloaded with its origin...
Tue, 19 Jul, 2022 at 11:00 AM
The Simple Logging Facade for Java (SLF4J or log4j) is a tool used by neoControl and neoCatalog to generate their logs. We were asked by Sublitex for ad...
Tue, 19 Jul, 2022 at 11:08 AM