Troubleshooting for Server Version

neoCatalog: Emails do not arrive
Problem It is possible to send e-mails successfully from my neoCatalog but in fact, the e-mails do not arrive. There are times that the error is return...
Tue, 20 Jun, 2023 at 12:22 PM
Shares does not arrive - Amazon S3 region for older neoCatalog installation
Problem Sharing samples, galleries, and sending Layout PDFs are using Amazon cloud service (AWS) with eu-west-3 in older neoCatalog installations (version ...
Tue, 20 Jun, 2023 at 12:26 PM
"Download Design" goes to login screen instead of downloading
Problem When clicking on "Download Design", it goes to the login screen instead of the downloading one: Solution Change the permissions of...
Tue, 20 Jun, 2023 at 12:32 PM
Download attachment with exotic name does not use the original file name
When files in Attachments have names like 테스트 인쇄 파일 일본어.tif and we try to download one of them, then it might not be downloaded with its origi...
Tue, 20 Jun, 2023 at 12:36 PM
Missing profile sRGB IEC61966-2.1.icm
Problem After importing the multichannel file in neoCatalog, when you load the detail view then the preview is not there: Reason The problem here...
Tue, 20 Jun, 2023 at 12:40 PM
The "log4shell(CVE-2021-44228)" vulnerability problem
The Simple Logging Facade for Java (SLF4J or log4j) is a tool used by neoControl and neoCatalog to generate their logs. We were asked by a customer for ...
Tue, 20 Jun, 2023 at 12:43 PM
401 Error in Print dialog
Problem When sending one print job to the Print Server from the Print dialog, then it shows error 401, and the print job is not sent to the printing queue....
Tue, 20 Jun, 2023 at 12:45 PM
QuickPrint Errors - Layouts
Cases When the print preset uses a layout that is not installed anymore: QuickPrint Exception! Error: java.lang.IllegalArgumentException: Cannot create...
Tue, 20 Jun, 2023 at 12:52 PM
How to troubleshoot and resolve a "JWT expired at time" error during login
Problem The "Remember me" feature in the login process is failing, resulting in a "JWT expired at time" error message. The expired d...
Tue, 12 Sep, 2023 at 11:46 AM