Troubleshooting for Server Version

neoCatalog: Emails do not arrive
Problem It is possible to send e-mails successfully from my neoCatalog but in fact, the e-mails do not arrive. There are times that the error is return...
Mon, 7 Nov, 2022 at 6:05 PM
"Download Design" goes to login screen instead of downloading
Problem When clicking on "Download Design", it goes to the login screen instead of the downloading one: Solution Change the permissions of...
Thu, 14 Jul, 2022 at 1:35 PM
Emails received from neoCatalog have missing buttons and logos
Problem Received emails from neoCatalog in Outlook or Windows based email applications have missing buttons and logos. Solution We have added the UR...
Mon, 7 Nov, 2022 at 6:05 PM
Catalog not reachable from nC Panel
Problem When I start and log in neoCatalog and then I start the nC neoCatalog Panel, I get a "No neoCatalog found." message so I do not see a...
Mon, 26 Jul, 2021 at 1:56 PM
Cannot share Sample Page
from version 3.5 Problem Can happen two different things: The email of shared Sample Page is not received. It appears some message that the page canno...
Fri, 26 Nov, 2021 at 10:12 AM
Shares does not arrive - Amazon S3 region for older neoCatalog installation
Problem Sharing samples, galleries and sending Layout PDF are using amazon cloud service (AWS) with eu-west-3 in older neoCatalog installations (version un...
Thu, 14 Jul, 2022 at 3:21 PM
Download attachment with exotic name does not use the original file name
When files in Attachments have names like 테스트 인쇄 파일 일본어.tif and we try to download one of them, then it might not be dowloaded with its origin...
Tue, 19 Jul, 2022 at 11:00 AM
The "log4shell(CVE-2021-44228)" vulnerability problem
The Simple Logging Facade for Java (SLF4J or log4j) is a tool used by neoControl and neoCatalog to generate their logs. We were asked by Sublitex for ad...
Tue, 19 Jul, 2022 at 11:08 AM