Troubleshooting for Server Version

Missing profile sRGB IEC61966-2.1.icm
Problem After importing the multichannel file in neoCatalog, when you load the detail view then the preview is not there: Reason The problem h...
Mon, 27 Feb, 2023 at 12:20 PM
neoCatalog: Emails do not arrive
Problem It is possible to send e-mails successfully from my neoCatalog but in fact, the e-mails do not arrive. There are times that the error is return...
Mon, 7 Nov, 2022 at 6:05 PM
Cannot share Sample Page
from version 3.5 Problem Can happen two different things: The email of the shared Sample Page is not received. It appears some message that the page...
Fri, 17 Feb, 2023 at 12:26 PM
Shares does not arrive - Amazon S3 region for older neoCatalog installation
Problem Sharing samples, galleries and sending Layout PDF are using amazon cloud service (AWS) with eu-west-3 in older neoCatalog installations (version un...
Thu, 14 Jul, 2022 at 3:21 PM
"Download Design" goes to login screen instead of downloading
Problem When clicking on "Download Design", it goes to the login screen instead of the downloading one: Solution Change the permissions of...
Thu, 14 Jul, 2022 at 1:35 PM
neoCatalog not reachable from nC neoCatalog Panel
Problem When I start and log in neoCatalog and then I start the nC neoCatalog Panel, I get a "No neoCatalog found." message so I do not see a...
Fri, 17 Feb, 2023 at 12:24 PM
Download attachment with exotic name does not use the original file name
When files in Attachments have names like 테스트 인쇄 파일 일본어.tif and we try to download one of them, then it might not be dowloaded with its origin...
Tue, 19 Jul, 2022 at 11:00 AM
The "log4shell(CVE-2021-44228)" vulnerability problem
The Simple Logging Facade for Java (SLF4J or log4j) is a tool used by neoControl and neoCatalog to generate their logs. We were asked by customer for ad...
Fri, 17 Feb, 2023 at 12:24 PM