Problem

If the Control Center displays blank windows or missing icons despite the service running and opening it in a web browser also results in a blank page, the issue may stem from the application's inability to run under the default folder path. If standard troubleshooting steps do not resolve the issue, manual modification may be required.



TABLE OF CONTENTS

Solution

This guide provides two solutions:

  1. Automated Fix – Using scripts (ccLogs.bat for logs, ccFix.bat for service repair).
  2. Manual Troubleshooting – Manually adjusting the folder path.


Solution 1: Automated Fix (Recommended)

We now provide automation scripts (attached) to simplify troubleshooting.


1. Enable logs using ccLogs.bat

To generate logs for debugging, run:

  1. Download and run (double-click) ccLogs.bat as an administrator.
  2. Confirm Windows Command Processor with Yes.
  3. The script will create logs in C:\logs to help diagnose issues.


2. Repair the Service using ccFix.bat

If the Control Center service is not working, use:

  1. Download and run (double-click) ccFix.bat as an administrator.
  2. Confirm Windows Command Processor with Yes.
  3. This script will recreate the nS ControlCenter 10 service automatically by creating the folder C:\Users\Public\Documents\neoStampa 10\QueueManager2.


Solution 2: Manual Troubleshooting

If the automated scripts don’t resolve the issue, follow these steps:

1. Stop the "nS ControlCenter 10" service in Task Manager.

2. Create the logs following the steps: Enable Control Center & neoControl logs when services are not starting


3. Run the Command Prompt as an administrator and type:

   cd "C:\Program Files\Inedit\neoStampa 10"

   Press Enter and type:

   nssm edit "nS ControlCenter 10"


4. This opens the nssm service editor.


5. In the Application tab, within the "Arguments" field, change the folder name to the new folder name.


6. Click the "Edit service" button to apply the changes.


7. Start the service from Task Manager and open the Control Center.

Related articles:

Control Center gets a blank page or cannot load data due Service stop

Enable Control Center & neoControl logs when services are not starting