After the connection with neoCatalog is established, later when publishing colorways from nT Colorations to neoCatalog, then possible connection problems can occur.


Code Errors:


Err: 22

Access is denied due to invalid credentials: 404 Not Found error. Appears when opening the image file. Incorrect credentials in InSwLocalHostRipSetting.xml. Check the XML file.

Err: 22

Access is denied due to invalid credentials: 404 Not Found error. Appears when publishing colorway. Incorrect credentials InSwLocalHostServerSetting.xml. Check the XML file.

Err: 28

Time-out error:

  • neoCatalog URL is not correct
  • The computer can't open the neoCatalog URL (network error, bad domain, etc.)

Err: 6

Network Error: Network cannot be established to neoCatalog Server. Check if the network on the computer and to neoCatalog Server works.

Err: 7

Network Error: Means ‘Failed to connect() to host or proxy.'The computer cannot access to neoCatalog publish URL (incorrect URL or not connected same network). Check the network and URL.

Notification Errors



Design with this name doesn't exist in neoCatalog Server: Connection cannot be established. Use another design image file.

User incorrect or doesn't exist: Use the correct neoCatalog user name.


1) Test Network Conditions

Web browser

To make sure the problem isn’t restricted to just one website, try visiting another—preferably one that’s highly reliable, such as Similarly, to make sure the problem isn’t just your current Web browser, try connecting to the Internet with another app. If only one site seems to be having problems, try visiting Down For Everyone Or Just Me and entering the problematic site’s URL. The service will tell you whether computers elsewhere on the Internet can successfully connect to the site.

Check Ping

A ping test is a method of checking if the computer is connected to a network. It also determines the latency or delay between two computers. It is used to ensure that a host computer that your computer tries to access is operating. A ping test is run for troubleshooting to know connectivity as well as response time. The following examples are showing successful network connections.


Open the terminal from Applications or search for the terminal in the Spotlight function. Type ping (SPACE) and the URL of neoCatalog Server (ENTER). 


Go to Start | Run and type cmd or search for cmd.exe in the Windows Search function. Type ping  (SPACE) and the URL of neoCatalog Server (ENTER). 

2) Verify that the neoCatalog Server URL is correct

To make sure the provided neoCatalog URL is correct, open any Web browser and type the name or IP. In the URL field of the browser, enter as example When the connection is working, the login window of neoCatalog will be displayed. 

3) Verify that the neoCatalog user is valid

To make sure the provided neoCatalog username and password are correct, in the login window enter check following:  

  1. Select the language you want to use during the session. 
  2.  Enter neoCatalog’s login user name “user” and password “user”. 
  3.  Press Log in
  4. With the correct user name, you will enter neoCatalog’s designs showroom.

4) Verify download colorway XCM works with the image name

This is an option to check if there are no problems in access and permission of neoCatalog folders on the server. Use the following example and copy and paste it to any web browser, to verify the download:

When there are no accessing issues the following image shows the successful view:

5) Permissions of XML

To make sure that the XML configuration files have correct file permissions, you have to check its permission mode in the default locations.

macOS: Get Info

Click the file or folder to select it. From the File menu, select Get Info. Check that the permissions are assigned correctly to all persons with Read & Write. If not, click on the permission where you can change it.

Windows: Properties

Click the file and click the option that says Properties. Go to the Security tab, which will allow you to change the permissions of each user concerning the file. Check that the permissions are assigned correctly to all users with Read and Write. If not, click on Advanced where you can change it.

6) Compare with previous configuration files

If another computer is already successfully configured, take its configuration files and save them on the computer that has to be configured, changing only the userID name in the XML file.

Cannot publish colorways from Colorations