If you have purchased a new computer and would like to continue using neoStampa, you can typically move your installation, license, and settings to the new machine. This guide explains the recommended process and what information we may need to assist you.


TABLE OF CONTENTS

Step 1: Verify your license

neoStampa licenses can be activated using either:

  • A USB Dongle
  • A Computer-Based License (UUID)


If you have a USB dongle, connect it to your current computer and verify that neoStampa starts correctly.


Will my existing dongle still work?

In most cases, older USB dongles remain valid and can be used on a new computer. The dongle contains the license information and can be moved to the new machine.


If you are unsure whether the dongle is still valid, please provide:

  • A photo of the dongle
  • The dongle number (if visible)
  • A screenshot of the License Log from neoStampa

Our Support team can verify the license details for you.



Step 2: Install neoStampa on the new computer

  1. Download the latest neoStampa installer.
  2. Run the installation as Administrator.
  3. Complete the installation process.
  4. Do not uninstall the software from the old computer until the migration has been confirmed.


Step 3: Transfer your settings

To preserve your existing workflow, printer configurations, and settings, we recommend creating a backup from the current computer.


The backup may include:

  • Print schemes
  • Color management settings
  • Calibration data
  • Printer configurations
  • User preferences
  • Hotfolders and automation settings (if applicable)

If you are not familiar with this process, our Support team can guide you through the backup and restoration procedure.



Step 4: Connect the dongle

After installing neoStampa:

  1. Connect the USB dongle to the new computer.
  2. Launch neoStampa.
  3. Wait for the Activation Manager to detect the dongle.
  4. Verify that the license is displayed correctly.


If the dongle is not detected:

  • Try another USB port.
  • Avoid USB hubs or docking stations. 
  • Restart the computer.
  • Check that the dongle drivers are installed correctly.



Step 5: Verify your configuration

Before using neoStampa in production, confirm that:

  • The printer is visible and configured correctly.
  • Print schemes are available.
  • Color profiles are present.
  • Test prints can be generated successfully.

We recommend printing a small test job before resuming normal production.



Information to provide when requesting assistance

To help us guide you through the migration, please provide:

  • Current neoStampa version
  • Windows version on the new computer
  • A photo of the USB dongle(s)
  • A screenshot of the License Log (if available)
  • Whether you want to transfer existing settings and printer configurations

Our team will then confirm the license status and provide the appropriate migration steps for your setup.