If during the Set Up flow errors appear, please review XML configuration files correctness. (https://inedit.freshdesk.com/solution/articles/14000099933-connection-with-neocatalog-xml-configuration)


Code Errors


Error Code

Description

Access is denied due to invalid credentials: 404 Not Found error. Appears when open the image file. Incorrect credentials in InSwLocalHostRipSetting.xml. Check the XML file.

Access is denied due to invalid credentials: 404 Not Found error. Appears when publishing colorway. Incorrect credentials InSwLocalHostServerSetting.xml. Check the XML file.

Time out error:

  • neoCatalog URL is not correct
  • Computer can't open neoCatalog URL (network error, bad domain, etc.)

Network Error: Network cannot be established to neoCatalog Server. Check if the network on the computer and to neoCatalog Server works.

Network Error: Means ‘Failed to connect() to host or proxy.'The computer cannot access to neoCatalog publish url (incorrect url or not connected same network). Check the network and URL.



Notification Errors


Error

Description

Design with this name doesn't exist in neoCatalog Server: Connection cannot be established. Use another design image file.

User incorrect or doesn't exist: Use correct neoCatalog user name.