In case Control Center and eoControl services do not start or the application closes, this is the moment to generate the logs to find the cause of the problem.


Step-by-Step

1. First you need to start neoStampa. 

2. Search for the Command Prompt app (cmd) and run it as administrator.


3. Go to Local Disc (C:) and manually create one folder with the name "logs".


4. In the terminal type and press enter:

cd C:\Program Files\Inedit\neoStampa 10


5. For every application run two commands:


  • For Control Center logs:

nssm set "nS ControlCenter 10" AppStdout C:\logs\controlcenter-service.log
nssm set "nS ControlCenter 10" AppStderr C:\logs\controlcenter-service-error.log


  • For neoControl logs:

nssm set "nS neoControl 10" AppStdout C:\logs\neocontrol-service.log
nssm set "nS neoControl 10" AppStderr C:\logs\neocontrol-service-error.log


6. It will generate error logs in the new created folder 'logs':

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