Problem

When attempting to open CP5 in neoStampa, you may encounter an issue where the software cannot load the source files, and an error message stating "Error: source files not found 'path'" is displayed.


Reason

This problem typically arises when CP5 files are saved under the specific user profile on a computer, and the neoStampa application is launched under a different user, such as an administrator. In such cases, the application fails to establish the necessary link to the source files due to user-specific access permissions and settings.


Solution

To resolve this issue, follow these steps:

  1. Ensure that you are logged in with the same user profile under which the CP5 files were initially saved. This is crucial as user-specific file paths and permissions are associated with the user who created the CP5 project.

  2. If you are already logged in with the correct user, but the issue persists, try restarting the neoStampa software. Occasionally, this can help re-establish the connection to the source files.

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