Problem

After installing neoStampa, some users may experience unusual behavior blocking neoStampa processes.


Possible Symptoms

  • When installing neoStampa, a warning message may appear during the process.

  • Attempting to delete the current plotter driver shows a message indicating that the current document must be closed, even though no document is open.


  • When quitting the neoStampa, two alerts appear consecutively: 
    • Exception - 16100 (?) in module [?).


    • Error -5: unable to save server status.

  • neoStampa or related applications cannot save files in Users/Public/Public Documents. This may affect Scheme calibrations, Log files, and other generated files


  • The neoControl service repeatedly attempts to start but fails.


Cause

These issues are typically caused by Windows Ransomware protection (Controlled folder access) blocking neoStampa from writing to protected directories. This security feature is designed to prevent unauthorized applications to write any data.


Solution

1. Disable Ransomware protection (for testing)

  1. Open Windows Security

  2. Go to Virus & threat protection

  3. Open Ransomware protection

  4. Locate Controlled folder access

  5. Temporarily set it to Off

Test neoStampa again and verify that the issues no longer occur.


2. Allow neoStampa as an authorized application

If you want to keep ransomware protection enabled:

  1. Go to Windows Security → Virus & threat protection → Ransomware protection

  2. Open Allow an app through Controlled folder access

  3. Add the neoStampa executables to the allowed list.