We are now going to list the most common messages and their code. They have been divided in seven tables, according to the nature of the errors. Below them, in orange color, we provide instructions as how to proceed to reach successful activation. 


0

Your activation is successful.

1

The dongle update was successful.

-1

Mistype error. The code characters mismatch. Please repeat the typing.

-2

Incorrect product. You are trying to active a wrong product . Please check the product.

-3

Incorrect product. You are trying to active a wrong product . Please check the product.

-4

Incorrect client name. You are trying to activate a wrong client name. Only for client code + dongle number.

-5

Incorrect dongle number. You are trying to activate a wrong dongle number. Only for client code + dongle number.

-6

Incorrect dongle or hardware. This dongle is incorrect for your activation code or dongle is not found.

-7

Activation is not valid for this version because support is expired . Please contact your dealer.

-8

Temporary activation is expired. Please contact your dealer.

-9

Reactivation of dongle failed or dongle is invalid. Please contact your dealer.

-10

This activation code is in use.

-11

The limit of maximum users is reached. Please retry later.

-12

Incorrect .xdat activation file. Please request new .xdat file at your dealer.

-13Dongle revoked.
-14Dongle has wrong use date.
-15Dongle has wrong minimum date.

-1000

Bad parameters. Please contact your dealer.

-1001

.xdat activation file can't read. Verify the location and permission of .xdat file and contact your administrator.

-1002

.xdat activation file can't write. Verify the location and permission of .xdat file and contact your administrator.

-1003

Incorrect .xdat activation file. Please request new .xdat file at your dealer.

-1004

Incorrect .xdat activation file. Please request new .xdat file at your dealer.

-1005

Time is out. Please retry.

-1006

Dongle not found. Please check if the dongle is correctly plugged in and the dongle light is fixed.

-1007

Dongle not found. Please check if the dongle is correctly plugged in and the dongle light is fixed.

-1008Null register.

-1009

Dongle is not working. Please contact your dealer.

-1010

Reactivation of dongle failed or dongle is invalid. Please contact your dealer.

-1011

Service not running. Restart service and contact your dealer.

-1012

Connection error. Server can't read or info is missing. Restart service and contact your dealer.

-1013

Register file is missing. Verify permissions of register folder or contact your dealer.

-1020Unsupported function.
-1021Bad index function.

-99

Unknown error. Please contact your dealer.

-9999

Permission or Unknown error. Please contact your dealer.