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17. neoStampa - Troubleshooting

Solution articles for common neoStampa problems.

How to solve "Missing file .psd" in Calibration Wizard
Problem An alert with a "Missing file .psd" message could appear if starting CW for the first time you try to print an Step 2 chart without choos...
Thu, 19 Sep, 2024 at 4:32 PM
nS Application won’t launch: DLL msvcp120.dll/msvcp140.dll conflict
Problem neoStampa Application crashes on startup. Root Cause A version of msvcp120.dll or msvcp140.dll is sometimes found in the nS installation folde...
Tue, 30 Sep, 2025 at 3:07 PM
PDF/AI file cannot be loaded in neoStampa -"Error: file format 'C:\Path\file.pdf' is not valid for this application. Unable to load the file."
Problem When trying to load certain file types into neoStampa, you may encounter one of the following issues: Error message when opening a PDF/AI: E...
Fri, 19 Sep, 2025 at 12:36 PM