18. neoStampa - Troubleshooting

Solution articles for common neoStampa problems.

How to resolve the "Attempted an unsupported operation" warning
Problem When accessing certain options in the application, you encounter the following warning. Cause This issue may occur if you are using a bet...
Fri, 30 May, 2025 at 4:30 PM
The application was unable to start correctly (0xc000007b)
Problem When running neoStampa, then a alerts is shown "The Application Was Unable to Start Correctly (0xc000007b)" Solution Check tha...
Mon, 18 May, 2026 at 1:31 PM
How to solve "Missing file .psd" in Calibration Wizard
Problem An alert with a "Missing file .psd" message could appear if starting CW for the first time you try to print an Step 2 chart without choos...
Thu, 19 Sep, 2024 at 4:32 PM
Error: 'Source Files Not Found' Issue in opening neoStampa CP5 files
Problem When attempting to open CP5 in neoStampa, you may encounter an issue where the software cannot load the source files, and an error message stating ...
Thu, 9 Jan, 2025 at 11:09 AM
The program can't start because concrt140.dll
Problem After installing neoStampa and starting the software, one system error appears: "The program can't start because concrt140.dll is missing ...
Mon, 8 Jan, 2024 at 1:20 PM
How to start neoStampa without an Internet connection
Problem With 2 neoStampa on 2 different servers, the operators do not have access to the server. In case these PC make restart there are some notices from ...
Thu, 18 May, 2023 at 8:49 AM
Allow neoStampa components through the firewall in PC
Problem When I search for Control Center on a remote computer, then the connection is refused. Solution 1. First you need to know the IP address of th...
Thu, 18 May, 2023 at 9:17 AM
The spectrophotometer is not detected in neoStampa
Problem Although the spectrophotometer is connected to the computer and properly set up on the calibration Wizard menu, we get a warning that it's not ...
Mon, 29 Jun, 2026 at 12:57 PM
Unicode fonts for Asian languages in neoStampa
version: neoStampa 9 and 10 Problem In neoStampa when using files that contain Asian characters and using some fonts in Printing Informations and Stati...
Mon, 18 Nov, 2024 at 5:19 PM
Files canceled while processing
Problem When jobs are sent to print, the process stops halfway and doesn't finish. Solution This problem can be due to different causes. One of...
Fri, 28 Apr, 2023 at 3:59 PM