Troubleshooting

Solution articles for common neoStampa problems.

Pages are not split into multiple jobs
Problem I have loaded a job file that is out of the page size range, so I have my job split into multiple jobs. What can I do? Solution In some cas...
Fri, 28 Apr, 2023 at 3:55 PM
Files canceled while processing
Problem When jobs are sent to print, the process stops halfway and doesn't finish. Solution This problem can be due to different causes. One of...
Fri, 28 Apr, 2023 at 3:59 PM
How to recover measurement from Calibration Wizard crash
Problem While measuring the Calibration Wizard crashes. How can I recover my last measurements? Solution After the error, if Calibration Wizard crashe...
Thu, 18 May, 2023 at 8:33 AM
i1 Device flashes yellow light
Problem When connecting the device, it is flashing yellow light. Solution The i1 device must be run with the application i1 Diagnostics to check the s...
Thu, 18 May, 2023 at 8:40 AM
The spectrophotometer is not detected
Problem Although the spectrophotometer is connected to the computer and properly set up on the calibration Wizard menu, we get a warning that it's not ...
Thu, 18 May, 2023 at 8:46 AM
How to start neoStampa without an Internet connection
Problem With 2 neoStampa on 2 different servers, the operators do not have access to the server. In case these PC make restart there are some notices from ...
Thu, 18 May, 2023 at 8:49 AM
Unicode fonts for Asian languages in neoStampa
version: neoStampa 9 and 10 Problem In neoStampa when using files that contain Asian characters and using some fonts in Printing Informations and Stati...
Thu, 18 May, 2023 at 8:58 AM
Allow neoStampa components through the firewall in PC
Problem When I search for Control Center on a remote computer, then the connection is refused. Solution 1. First you need to know the IP address of th...
Thu, 18 May, 2023 at 9:17 AM
The program can't start because concrt140.dll
Problem After installing neoStampa and starting the software, one system error appears: "The program can't start because concrt140.dll is missing ...
Mon, 8 Jan, 2024 at 1:20 PM
Error: 'Source Files Not Found' Issue in neoStampa CP5
Problem When attempting to open CP5 in neoStampa, you may encounter an issue where the software cannot load the source files, and an error message stating ...
Thu, 19 Oct, 2023 at 5:53 PM