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Knowledge base
FAQs
1. Activation
4
Request a trial license and get registered
How to apply XDAT (offline) application license activation
Where to find neoCatalog activation Dongle or UUID number
How do you connect and detect the dongle in neoStampa?
2. Troubleshooting
7
Troubleshooting Registration Verification Code on Form Submission in neoTextil
neoTextil Panel shows demo (TRY) label when activation exists
Licenses loading in neoTextil takes too long when unplugging dongle
Dongle and Activation error after updating or restarting neoCatalog
Most common activation error codes & messages
View all 7
neoStampa
1. Getting Started with neoStampa Delta
9
Features and Compatibility
How to install neoStampa
How to install printer drivers
How to import printing schemes
neoStampa View and Properties
View all 9
2. RIP & Print Management
3
RIP Options
neoStampa's Printing Job Queue
Hot Folders Configuration in neoStampa
3. Printer Scheme Configuration
3
What is the Printer Scheme Manager
How to import a new ICC profile
How to set up a printer for filming
4. Print Document Management
10
Cropping and Tiling of print objects
Print Job in Rapport Printing Mode
Create print mosaics of print objects
How to setup Crop and Registration marks
Setup of Print document information
View all 10
5. Color Management and Variations
5
Generation of Color Variations Charts
How to print RGB color variation charts from neoStampa
Applying Input and Proofing ICC profiles into print document
Color Adjustments Filters
Channel colors of Multichannel files (DCS Files)
6. Color Replacement
6
How to work with Color Replacement
Importation of CSV into Direct Color Table in neoStampa
Format specifications of the CSV for color replacement file
Adding Device Ink Colors into Spot colors replacement file
Inedit Device Color Library
View all 6
7. Garment printing
6
Garment Printing Mode
When to use Color Knockout
Transparency & Opacity for Garment print
Managing White Ink – Dynamic White and Highlight White
Configuration for cutting plotter drivers
View all 6
9. PDF and AI printing
4
PDF document options
Increase PDF rendering speed on neoStampa Delta
Embedded typography in PDF is not loaded in printing
Fonts in PDF file are replaced when loaded on neoStampa
10. Film-Separation printing
2
Film-Separation Creation
How to do film calibration
11. Print Server
13
Start working with Print Server
Print Server as default neoStampa printing queue
Print Server as remote printer
Print Server Configurations and Settings
Print Jobs Load and Rip Print Server
View all 13
12. Calibration Wizard
11
Tips before starting with new Calibration
How to make new printer calibration
How to print and measure Ink Limit, Linearization and Profiling targets
How to evaluate the Ink Limit test chart
How to handle Ink Limit on Sublimation Calibration with low gram paper
View all 11
13. Calibration Settings
6
How to work with Double Inks
What is Smooth Stochastic as Dithering type
Droplet size calculations
How to calibrate with fluorescent inks (integrated with gamut)
How to calibrate with fluorescent inks (as Spot inks)
View all 6
14. Control Center
6
Getting started with Control Center
How to connect neoControl data source in Control Center
What are the default ports of Control Center and neoControl
How To Open Firewall Ports for Control Center and others
Enable Control Center & neoControl logs when services are not starting
View all 6
15. Printing Cost and Consumptions
4
How to create Consumables in Control Center
What is shown in Control Center Statistics view
How to publish new colorway from Control Center to neoCatalog
Consumption Calculation in neoStampa documents
16. Printing History
4
How to work with Printing History
How to work with Print Server Queues in Control Center
Reprinting Archived Print Jobs
How to modify a printer name in Control Center
17. Spectrophotometers
8
Barbieri SpectroLFP Calibration
Barbieri SpectroLFPqb on Calibration Wizard
Barbieri SpectroPad Calibration
ColorScout A CM2600D Calibration
Konica Minolta FD-7 Calibration
View all 8
18. neoStampa - Troubleshooting
11
Pages are not split into multiple jobs
Files canceled while processing
How to recover measurement from Calibration Wizard crash
i1 Device flashes yellow light
The spectrophotometer is not detected
View all 11
19. Control Center - Troubleshooting
9
Control Center is loading page and not showing data
Control Center shows "Could not get data" due Java version
Control Center not displayed despite the Service is running
How to install Control Center manually from ZIP
neoControl Not Running? Here’s How to Fix It
View all 9
21. Release Notes
5
Release Notes nS v25
Release Notes nS v24
Release Notes nS v10.2
Release Notes nS v10.1
Release Notes nS v10.0
neoTextil
1. Getting Started with neoTextil
6
Installation of neoTextil
Custom installation of neoTextil
Manual Installation of neoTextil
Update Notification for new version
Getting started with neoTextil 2025
View all 6
2. Features and Compatibility
11
Features and Compatibility - nT Colorations
Features and Compatibility - Step&Repeat Pack
Features and Compatibility - nT Masquerade
Features and Compatibility - nT Virtual Vision
Features and Compatibility - nT Multicomia
View all 11
3. Coloring
13
How to create new colorways
Colorway Options
Colorway's channel options
Coloring and adjustments in colorways
Hybrid colorways in Colorations
View all 13
4. Color Libraries
11
How to open color libraries
How to search colors in color library
How to create new color libraries
How to create new colors in color libraries
Why gradient color is not applied in one printer colorway
View all 11
5. Measuring Colors with Device
2
How to measure colors with a spectrophotometer
No colors are measured with SpectroPAD measurements in Scan Mode
6. Repeating
9
How to work with nT Step&Repeat Panel
How to work with plug-in nT Rapport
Create Pattern using QuickRapport with AI-Powered Repetition in nT Rapport 2024
How to work with plug-in nT Repeat and Repeat View
Why Step&Repeat panel shows the same value in all fields
View all 9
7. Separating
5
Getting Started with nT Masquerade
How to use channel masks in nT Masquerade
Getting Started with nT Multicomia
How to manage Separation, Filters, and Curves in nT Multicomia
How to make trapping on channels in nT Trapping
8. Virtual Simulating
8
Creation of paths and channels in Photoshop
How to create new simulation grid panels
How to use groups in panels
How to link panel textures in simulation panels
How to create one simulation with texture or color
View all 8
9. Printing colorways
11
How to create print documents with XML Layouts in nT Colorations
How to export print documents
How to setup coloration print page with layouts
How to setup coloration print page with templates
Sample Colorations Layouts and Templates
View all 11
10. neoTextil with neoCatalog
5
nT Colorations working with neoCatalog
How to work with nC neoCatalog Panel connected to neoCatalog Web
Publish colorways from Colorations to neoCatalog - Possible Errors
Cannot publish colorways from Colorations
Generating Accurate Colorway Previews - How to Handle Missing Profiles
11. nT Layouts and iData
8
Customizations of nT Layouts & Templates
How to show image data in the technical card
How to add status name and color in colorway with layout and technical card
How are the colorways comments visible
How to see the image scale and size information
View all 8
12. Troubleshooting
12
neoTextil installer is not showing destination Photoshop directory
Error -20 - nT Colorations can't open color library
Error -36 Related to Profiles
Error -49: Overwriting Color Library with the Same Name
Error -108 Opening PANTONE® Color Libraries in System Language
View all 12
14. Default keyboard shortcuts
4
Keyboard Shortcuts - nT Colorations
Keyboard Shortcuts - nT Virtual Vision
Keyboard Shortcuts - nT Masquerade
Keyboard Shortcuts - nT Multicomia
15. Release Notes
17
Release Notes neoTextil 2025 v25
Release Notes neoTextil 2024 v24
Release Notes nT v9.2
Release Notes nT v9.1
Release Notes nT v9.0
View all 17
neoCatalog
1. Getting Started with neoCatalog
10
Differences between Standalone, Server, and Cloud Versions of neoCatalog
How to invite users to neoCatalog
Start a new login session in neoCatalog
Design Searching and Navigation
Design and Colorway viewing options
View all 10
2. User Management
10
Users and Groups Management
User Privileges Management
How to work with groups of users
Difference between Groups and Organizations in neoCatalog
How to get Designers (Users) to own designs
View all 10
3. File Importations
8
What kind of importation option is the optimal method for importing designs?
How to import designs with a folder
Another File Section in neoCatalog
Import designs in neoCatalog
Delete Designs and Colorways
View all 8
4. Managing Information
6
Design and Colorway Information
Exclusivity in neoCatalog with controlled access
Design and Colorway Verification
How to change the offset in the designs preview
Soft proofing colorways in neoCatalog
View all 6
5. Designs and Colorways
8
New Colorways in neoCatalog
How to create new colorways colors
New Random Colorways creation
New digital colorway from import
How to update digital colorway in neoCatalog
View all 8
6. Simulations in neoCatalog
8
Simulations Objects Management
How to make simulations on one model object
Associate Simulation Object with Colorways
Working with Simulations Group Categories
Export Simulations
View all 8
8. Download and Exportation
10
How to generate and send print files from the Print option
How to avoid neoCatalog blocking when exporting Gallery's PDF
QuickPrint Layouts Installation and Management
Default neoCatalog layouts description
QuickPrint Presets Management
View all 10
9. Requests Orders
11
How to enable Request Orders and Shopping cart features
Request Order Management
How to create Requests Orders
How to manage Request Orders
How to use the Shopping Cart
View all 11
10. Administration Management
9
Application Modules
How to create color libraries in neoCatalog
Custom Fields and Custom Dialogs Management
User Notifications - How to receive notifications for activities
Fabric Type Management
View all 9
11. Administration Preferences
9
Setup of categorization options
How to tag designs with Clarifai AI™
How to setup the search for similar images
E-mail Server Settings
Setup of Watermarks in Previews and Files
View all 9
12. Admin Guide for Server Version
15
neoCatalog Server version installation in Windows Server
neoCatalog does not start after installation in Windows
Start neoCatalog Server application instances from JavaMonitor
Graceful Scheduling in JavaMonitor: ON or OFF
Configuration Wizard for neoCatalog setup
View all 15
13. Troubleshooting for Server Version
10
neoCatalog: Emails do not arrive
Shares does not arrive - Amazon S3 region for older neoCatalog installation
"Download Design" goes to login screen instead of downloading
Download attachment with exotic name does not use the original file name
Missing profile sRGB IEC61966-2.1.icm
View all 10
17. Release Notes
23
Release Notes nC v25
Release Notes nC v24
Release Notes nC v3.16
Release Notes nC v3.15
Release Notes nC v3.14
View all 23
neoMatch
1. Getting Started with neoMatch
3
How to install and activate neoMatch
Preferences and Settings
How to connect the spectrophotometer to measure color
2. Measurement Settings with Spectrophotometers
7
Device Stability test
Measurements with X-Rite i1 Pro® models
Measurements with X-Rite eXact®
Measurements with Barbieri SpectroPad®
Measurement with Barbieri Spectro LFP qb®
View all 7
3. Creation of Color Libraries
8
Calibration of new color libraries
Calibrate a color library for neoStampa
Match gradients between printers
Create and import a list of colors
Import customized color libraries
View all 8
4. Color accuracy
3
How to proof one ICC profile
Inedit Test and Delta Checker Colors
How to convert CIE of colors
5. neoMatch connected with neoCatalog
3
How to link neoMatch with neoCatalog
How to import neoCatalog color libraries
How to publish colors to neoCatalog libraries
6. Troubleshooting
1
Sending neoMatch crash logs to Support
7. Release Notes
3
Release Notes nM v25
Release Notes nM v24
Release Notes nM v.2
Integration Resources
1. neoRipEngine XML Structure
3
neoRipEngine
How adjust the direction when dealing with design rotations with half-drop designs
How to add background color in the XML layout
2. XML Layouts Guide
7
How to build a layout
Layout Customisations for XML and TJB
Why the Interpolation Method matters
Cannot generate print with layout that uses QR code
Logic in Object Conditions in Layouts
View all 7
3. neoCatalog REST API
1
neoCatalog REST API v1.6.5
